FAQ / Troubleshooting

How to unlock segments and markers
How to unlock segments: Right click in the session overview screen > Choose "Segment options" > Deselect "Lock Segments". ...
Wed, 27 Mar, 2019 at 11:01 AM
How to create a Mind Media account
Click Register to register a Mind Media account or visit www.mindmedia.com/register/ Fill out the account details and click Send. *Do not use special ...
Mon, 29 Oct, 2018 at 7:52 PM
Why do I need a Mind Media Account?
A Mind Media Account is required to activate the BioTrace+ software. Moreover it is used to provide updates on products and services, such as important news...
Fri, 26 Oct, 2018 at 4:20 PM
Can I use BioTrace+ without any limitations during the 30 day trial period?
Yes, during the trial period all functionalities of BioTrace+ can be used. The software needs to be activated before the trial period expires in order to av...
Fri, 26 Oct, 2018 at 4:16 PM
Can we use a single general e-mail address for all BioTrace+ activations in our company?
Yes, but we do not recommend to do so. We advise to use a personal e-mail address to register a Mind Media Account, also to receive updates on products and ...
Fri, 26 Oct, 2018 at 4:20 PM
My e-mail address has changed. Do I need to change my BioTrace+ activations?
No, simply create a new Mind Media Account and use this to activate new BioTrace+ installations from now on. Previously registered activations cannot and do...
Fri, 26 Oct, 2018 at 4:22 PM
I have reached the maximum number of BioTrace+ activations. Can I request additional activation credits?
A NeXus encoder can be used to activate BioTrace+ for four times (e.g. on four computers) per 12 months. Create a new support ticket to request additional a...
Fri, 26 Oct, 2018 at 4:26 PM
Will my BioTrace+ activation expire within a certain period of time?
No, once BioTrace+ is activated on a computer, it will remain activated. The only reason to reactivate the software, is when changing the hardware configura...
Fri, 26 Oct, 2018 at 4:27 PM
Does BioTrace+ V2018 work with my older NeXus-10?
Yes, BioTrace+ V2018 works with the NeXus-10 MKII as well as with the older NeXus-10 (purple colored).
Fri, 26 Oct, 2018 at 4:27 PM
How to get rid of line noise (50 or 60Hz interference) in an EEG signal
Even with our active noise cancellation technology, there are factors that might lead to too much line noise or 50/60 Hz interference. Please refer to our E...
Fri, 28 Feb, 2020 at 11:13 AM