FAQ / Troubleshooting

BioTrace+ system requirements
Mandatory Windows® 10; Windows 8.1 Professional, Windows 7 Professional. Use Boot Camp for Mac OS X. Intel i3/ i5 / i7 series processor 4 GB of RAM memo...
Thu, 9 Sep, 2021 at 11:24 AM
End of life Adobe Flash: solution for Puzzle and Game feedback
Adobe has announced the end of life (EOL) of Flash Player as per 31 December 2020. Adobe as well as Microsoft will be releasing updates that will uninsta...
Wed, 20 Jan, 2021 at 6:00 PM
How to use BioTrace+ and NeXus on a Mac (MacOS/OS X)
BioTrace+ can also be used on a Mac with Boot Camp. We strongly do not recommend to use Parallels or any other virtual box/machine, because this does no...
Fri, 26 Oct, 2018 at 4:12 PM
How to update BioTrace+
Perform the following steps to install an update*: 1. Download the latest version in the related article at this knowledge base. Download an update by r...
Thu, 9 Sep, 2021 at 9:32 AM
What happens when updating BioTrace+?
When updating the current BioTrace+ version to e.g. V2018, all current contents like recorded sessions, screens and channel sets will remain available. The ...
Mon, 29 Oct, 2018 at 3:29 PM
My computer has no internet connection. Can I activate BioTrace+ offline?
Offline activation No internet connection? Click Activate to go to the offline activation screen. Create a new support ticket and send the 'Request K...
Fri, 21 Dec, 2018 at 11:27 AM
How to set Notch filter (50/60 Hz)
How to set Notch filter (50/60 Hz) in the BioTrace+ software. Open your measurement screen (e.g. QEEG, EEG, EMG, etc.) Open the channel set windo...
Wed, 6 Jan, 2021 at 4:20 PM
Video and Audio Feedback
The following video file formats (file extensions) are supported by BioTrace+ V2018A: .avi .wmv .divx The following audio file formats (file extension...
Thu, 16 Sep, 2021 at 9:37 AM
How to export a session
Use the Export Session button to export a recorded session from the Client Database. This will result in a BCD file, which can be used in BioTrace+ only. ...
Wed, 27 Mar, 2019 at 10:52 AM
How to set a dual monitor setup
Configuring the secondary monitor needs to be performed in Windows®. Make sure to plug in the secondary monitor first. A beamer or a television can also b...
Wed, 15 Jan, 2020 at 12:24 PM