FAQ / Troubleshooting

BioTrace+ System Requirements
Mandatory Windows® 10; Windows 8.1 Professional, Windows 7 Professional. Use Boot Camp for Mac OS X. Intel i3/ i5 / i7 series processor 4 GB of RAM memo...
Mon, 20 Apr, 2020 at 4:27 PM
How to use BioTrace+ and NeXus on a Mac (MacOS/OS X)
BioTrace+ can also be used on a Mac with Boot Camp. We strongly do not recommend to use Parallels or any other virtual box/machine, because this does no...
Fri, 26 Oct, 2018 at 4:12 PM
How to update BioTrace+
Perform the following steps to install an update*: 1. Download the latest version at the Software Updates section of the Mind Media website www.mindmedi...
Fri, 8 Nov, 2019 at 11:16 AM
What happens when updating BioTrace+?
When updating the current BioTrace+ version to e.g. V2018, all current contents like recorded sessions, screens and channel sets will remain available. The ...
Mon, 29 Oct, 2018 at 3:29 PM
My computer has no internet connection. Can I activate BioTrace+ offline?
Offline activation No internet connection? Click Activate to go to the offline activation screen. Create a new support ticket and send the 'Request K...
Fri, 21 Dec, 2018 at 11:27 AM
How to set Notch filter (50/60 Hz)
How to set Notch filter (50/60 Hz) in the BioTrace+ software. Open your measurement screen via the signal library (e.g. QEEG, EEG, EMG, etc.) Ope...
Tue, 12 Nov, 2019 at 11:33 AM
Video and Audio Feedback
The following video file formats (file extensions) are supported by BioTrace+ V2018A: .avi .wmv .divx The following audio file formats (file extension...
Fri, 4 Jan, 2019 at 10:27 AM
How to export a session
Use the Export Session button to export a recorded session from the Client Database. This will result in a BCD file, which can be used in BioTrace+ only. ...
Wed, 27 Mar, 2019 at 10:52 AM
How to set a dual monitor setup
Configuring the secondary monitor needs to be performed in Windows®. Make sure to plug in the secondary monitor first. A beamer or a television can also b...
Wed, 15 Jan, 2020 at 12:24 PM
How to unlock segments and markers
How to unlock segments: Right click in the session overview screen > Choose "Segment options" > Deselect "Lock Segments". ...
Wed, 27 Mar, 2019 at 11:01 AM